THE PAISLEY PATCH

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RETURNS POLICY

 

This policy

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We understand there may be circumstances where you may need to return an item to us. Our returns policy is set out below. If you have any questions about making a return, or about the contents of this policy, you can contact us via email on: Thepaisleypatchuk@gmail.com

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If you change your mind

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If you change your mind after you place an online order, you may have limited time to cancel it. Please cancel your order at the first convenience. If payment has not yet been taken, we will not charge you. If your payment has already been processed, a refund will be sent to your original payment method and you will be notified.

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If you change your mind after you receive your item, you should

1.Notify us of this within 14 calendar days of you receiving your item.

2. Ensure that the item is still in the same condition that it was in when it was purchased, with all tags and packaging intact.

3. Once you have notified us of your return, you will receive an acknowledgement and instructions confirming how to return your item to us.

4. You must organise and cover the postage and shipping costs of your return.

5. Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome of this. If your item is returnable, your refund will processed within 2-3 calendar days.

 

 

If your item is faulty or unsatisfactory

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We really hope that you will not need to return a faulty item to us. If you do need to do so, you should follow the instructions in this section.

Due to the nature of our products, if returning a faulty item within 14 days of receiving your goods you can request a full refund.

If you are returning a faulty item after this period you may request a replacement or credit from us in the first instance. If you are still not happy, you may be entitled to some or all of your money back, in accordance with your consumer rights.

 

If your item is faulty, you should

1. Notify us of the fault within 14 days. (images must be attached)

2. Once you have notified us of the fault, you will receive an acknowledgement and instructions confirming how to return your item to us.

3. We will cover the postage and shipping costs of your return. And provide a shipping label. However, after investigation, if we believe the part is not faulty, we hold the right to deduct postage from any full or partial refund.

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If you have any questions about making a return, or about the contents of this policy, you can contact us via email on: Thepaisleypatchuk@gmail.com